Linkway Software Solutions
Delivery and activation
Electronic delivery and activation
Software licences, account access and setup information are delivered electronically to the authorised customer contact, or installed by an agreed remote or on-site appointment. Physical delivery is included only where expressly stated in the order.
Delivery schedule
Your quotation or order must specify the activation date or implementation milestones before payment. ERP projects may include requirements confirmation, configuration, migration, testing, training and handover. Payment alone does not mean that a customised implementation is complete.
Customer inputs and external approvals
Delivery depends on receipt of agreed payments, necessary information, system access and customer approvals. WhatsApp Business API activation may also depend on business verification and external platform approval. We will advise you of missing inputs or delays and agree a revised schedule where needed; approval is not guaranteed.
Completion and handover
We notify you when licences or access are available and when agreed setup or project milestones are ready for review. Any acceptance process and correction period are stated in your order. AMC coverage begins on the start date specified in the contract.
Delivery concerns
If the agreed delivery date is missed or a supplied service does not match the agreed scope, contact us with your order reference. We will review the issue and arrange correction, a revised delivery plan or the applicable remedy under our refund policy and applicable law.
Contact us
Email: info@linkwaysoftwares.com Please include your invoice or order reference when contacting us.