Linkway Software Solutions
Refunds and cancellations
Scope and your rights
This policy applies to purchases of software and services from Linkway Software Solutions. It must be read with your accepted quotation, order and any applicable publisher licence terms. Nothing in this policy excludes rights or remedies that cannot be excluded under applicable law, including remedies for defective, materially misdescribed or undelivered products or services. A non-refundable charge does not remove those rights.
WhatsApp Business API subscriptions and onboarding
Subscription, onboarding and service fees are non-refundable after the agreed onboarding has been completed, including where the customer changes their mind, decides not to use the service, stops using the service, or chooses another provider. If cancellation is requested before onboarding is completed, Linkway may deduct the value of services already performed and any previously disclosed non-recoverable costs, and refund the remaining unused amount. Messaging, usage and third-party charges already incurred are non-refundable, except where a refund is required due to a billing error or applicable law. Cancelling a subscription stops future renewal from the effective cancellation date but does not automatically entitle the customer to a refund for the current subscription period. If the agreed service is not delivered, is materially defective, or is materially different from its description, Linkway will provide the correction, re-performance, refund, or other remedy required by applicable law. Nothing in this policy limits any refund, cancellation, or other consumer right that cannot legally be excluded under applicable law. We will correct verified duplicate charges and billing errors. Approved refunds are normally returned through the original payment method. Bank or payment-provider processing times may apply. To request cancellation or a refund, email info@linkwaysoftwares.com using your registered email address and include your invoice or payment reference, payment date, and reason for the request. For your security, never send a full card number, CVV, password, OTP, or other payment authentication credentials by email.
Easy Accounts ERP, Odoo ERP and Cheque Printing Software
Before a licence is issued or activated and before work begins, you may cancel and request a refund of the unused payment, less only separately disclosed, agreed and genuinely non-recoverable third-party commitments. We will explain any deduction. Once a licence or subscription has been supplied or activated, that component is not refundable for a change of mind or non-use, subject to applicable law and the disclosed licence terms. Payment for completed implementation, configuration, migration, customisation, training or support is retained to the extent that the work conforms to the agreed scope. For cancellation of a partly completed project, we will provide an itemised account of completed work and disclosed non-recoverable commitments, and refund the balance relating to work not performed. We will not charge twice for the same work or treat the entire project advance as earned solely because work has started.
Odoo subscriptions and other publisher charges
Publisher licences and subscriptions are separate from Linkway’s implementation and support fees. The applicable publisher terms and any non-recoverable charges must be disclosed before purchase. Refund requests for those charges will be assessed under those terms and applicable law; Linkway does not promise a refund on behalf of a publisher. This does not exclude Linkway’s own obligations as the seller or service provider.
Annual Maintenance Contracts (AMC)
Before coverage begins, cancellation qualifies for a refund less any separately agreed setup work already performed or disclosed non-recoverable commitment. After coverage begins, charges for elapsed coverage and separately agreed work already delivered are retained. Unless a different lawful cancellation arrangement was expressly agreed before purchase, the unused future coverage is refunded proportionately from the effective cancellation date. Completed support work is not charged again if already covered by the AMC fee.
Defects, non-delivery and billing errors
Report a problem with your invoice reference and a description of the issue. We will investigate and, where appropriate, arrange correction or re-performance within a reasonable period agreed with you. Where the problem cannot be resolved, or applicable law requires another remedy, we will provide the appropriate refund or other remedy. Verified duplicate payments and overpayments will be returned or adjusted with your agreement. A correction process will not delay a remedy required by law.
How to request cancellation or a refund
Email info@linkwaysoftwares.com with your invoice or order reference, payment date and reason. Never send a full card number, CVV, password, OTP or other payment authentication credentials by email. We will provide our decision and an explanation of any deductions in writing. Approved refunds are normally returned through the original payment method, subject to payment-provider requirements. We will confirm the expected processing period when approving the refund. The time for funds to appear also depends on your bank.
Renewals
Cancellation of a future renewal does not automatically refund the current service period. Renewal and cancellation deadlines must be disclosed in your order. Paying a payment link does not by itself authorise automatic recurring card charges. Those require separate authorisation and applicable arrangements.
Contact us
Email: info@linkwaysoftwares.com Please include your invoice or order reference when contacting us.